Beyond Performance Management

Why Integrated Performance Support Processes Are Replacing Traditional Performance Management Strategies

By Chuck McVinney
© 2000 McVinney & Company

Conclusion

Since performance support is really integrated and continuous learning, it is everyone's concern. Teams have to learn to do it for each other, and leaders for their peers. The organization must constantly learn from all of its stakeholders about what it is doing well and not well; about what is changing; about how it provides services and products; and about how it interacts with customers over time and in changing conditions.

Integrated performance support processes need flexible communication and learning tools to help the organization understand its mission and to assure its individuals will excel at achieving it. Once again, learning emerges as the key ingredient of performance. And performance is the final measure of the whole system. The prevailing ethic that performance management is designed to help the individual succeed on the job is too narrow for our times. We now know that integrated performance support processes provide the learning loops that assure the whole organization can succeed at creating its future.::